WHATS
CRM
HUB
Platform Features
Full Feature Suite
This Is What Your Customers Will Pay You Every Month
Every feature below is a reason your clients renew, upgrade, and refer others. The more value they extract from your platform, the higher your retention โ and the lower your churn.
Omnichannel Inbox
Every Customer Message, One Dashboard
Your clients manage WhatsApp, Instagram, Facebook, Telegram, and Live Chat from one place โ the kind of consolidation that's genuinely hard to rebuild elsewhere.
WhatsApp Multi-Device (Unofficial)
Connect unlimited personal WhatsApp numbers without Meta verification. Ideal for entry-tier plans โ low friction, instant activation.
WhatsApp Business API (Official)
Official Meta-verified channel with green badge and broadcast permissions. The feature that justifies your enterprise-tier pricing.
Instagram Direct Message
Reply to DMs and story replies from a unified inbox. Non-negotiable for e-commerce, D2C, and influencer-driven clients.
Facebook Messenger
Manage Facebook Page messages in one place. All conversation history automatically synced to CRM.
Telegram Bot
Telegram Bot API for automated messaging, broadcasts, and group management from one dashboard.
Live Chat Widget
Embed an interactive chat widget on client websites. Real-time visitor conversations with full history logged to CRM.
NEW
WhatsApp Group Chat + AI Response
AI automatically responds inside WhatsApp group chats when tagged. Powerful for community managers, course creators, and support teams.
AI & Automation
The Feature That Justifies Premium Pricing
AI features are what separate your SaaS from a basic chat tool. Clients who go deep on AI almost never churn โ the training investment makes switching painful.
AI Chatbot with RAG Training
Clients train smart bots on their own documents, URLs, or data sources. Answers stay accurate, on-brand, and context-aware โ not generic GPT responses.
Auto Follow-Up & Upsell Flows
Trigger-based message sequences for abandoned carts, upsell nudges, renewals, and re-engagement. Runs 24/7 without a CS team.
Smart Template Manager
Save and reuse reply templates with dynamic variables. Works across WhatsApp, email, and broadcast โ saves hours of repetitive CS work.
CRM & Sales Pipeline
Clients Close More Deals. You Get Lower Churn.
When clients use your CRM to track deals and close customers, they tie their revenue to your product. That's the stickiest form of retention.
Kanban Sales Pipeline
Visual drag-and-drop pipeline from prospect to closed-won. Custom stages, deal values, assigned agents, and deadline tracking.
Ticket & Support System
Track complaints, service requests, and escalations with real-time status. Enterprise clients require this for SLA accountability.
Contact Management & Segmentation
Labeled, grouped, searchable contacts with full conversation history. The foundation of every targeted marketing campaign.
Media & Storage Manager
Centralized library for images, documents, and videos. Reuse assets across channels, campaigns, and broadcast messages.
Role & Permission Control
Granular access control for teams. Assign agent roles, restrict data visibility, and separate workspaces across departments.
Marketing & Acquisition
Growth Tools That Create Dependency
Clients who run campaigns inside your platform are less likely to switch โ every campaign history, template, and contact list is stored in your SaaS.
WhatsApp Broadcast
Mass messaging to segmented contact lists with scheduling, delivery tracking, and read receipt monitoring.
Email Marketing
Drag-and-drop email campaigns with personalization tokens, open-rate analytics, and list segmentation.
Contact Scraper (Google Maps & WA Groups)
Extract potential leads from Google Maps listings and WhatsApp group members. Import-ready for broadcast campaigns.
NEW
Mobile Phone Contact Import
Import contacts directly from a mobile phone address book. Fast list-building for field sales teams and door-to-door businesses.
NEW
Link Generator + CS Rotator
Generate trackable WhatsApp links with smart CS rotation (round-robin assignment). Integrates with Facebook Pixel and CAPI to verify whether leads actually sent a WhatsApp โ not just clicked the link.
NEW
Affiliate Program Management
Your clients can run their own affiliate programs โ recruit referrers, track commission per conversion, and automate payouts. Helps them grow without a sales team.
Business Infrastructure
Everything to Run a Real Business Inside Your SaaS
Beyond messaging โ the operational backbone that makes clients run their entire business on your platform.
Multi-Tenant SaaS Engine
Built-in billing, subscription plans, usage limits, and per-tenant data isolation. Day one, you're ready to charge customers.
Multi-Business Account Management
Clients manage multiple brands or business units under one login. Separate data, teams, and campaigns per entity.
Payment Integration
Bank transfer and payment gateway connections built in. Helps clients' customers complete purchases directly from chat.
Shipping Rate Checker
Auto-display shipping estimates inside chat conversations. Integrated with popular couriers โ high-value feature for e-commerce clients.
Web Builder & CMS
Drag-and-drop landing page and website builder with ready-made templates. Clients build pages without a developer.
Premium Add-Ons
Expand Your Platform. Create Upsell Revenue.
Add-on modules are sold separately and can be bundled into higher-tier plans or offered as paid upgrades to existing customers โ turning your SaaS into a multi-tier revenue engine.
Add-ons are installed by the MDH team. Contact us to discuss availability, pricing, and bundling strategy.
ADD-ON
TikTok DM Auto-Reply
Automatically respond to TikTok Direct Messages with smart reply flows. Capture and qualify leads from TikTok viral traffic without manual CS.
ADD-ON
TikTok Comment Auto-Reply
Auto-reply to TikTok post comments with keyword-triggered templates. Turn viral content engagement into a lead pipeline.
ADD-ON
Instagram Comment Auto-Reply
Reply to Instagram post and reel comments automatically. Trigger DM follow-ups when someone comments a specific keyword.
ADD-ON
AI Deep Learning Analysis
AI analyzes both personal chat history and all incoming customer conversations, then generates actionable insights and automated recommendations for AI training improvement.
ADD-ON
AI Invoice Generator (PDF)
Customers request invoices via chat. AI generates a professional PDF invoice and sends it instantly โ zero manual work, zero friction.
ADD-ON
Custom Feature Development
Need a feature that doesn't exist yet? We build to your spec. Pricing varies by project scope. Tell us your idea โ we'll scope it.
Ready to Offer All This to Your Customers?
Start with a Free 30-Minute Strategy Call
Every core feature is included in your license. Your customers pay you monthly for access โ you keep 100% of the margin.